Company Policies
These policies and procedures are in place to protect our clients and ourselves. We believe in holding ourselves and our clients to a higher standard, and if it is found that a client does not meet or exceed any of our policies or procedures we will gladly refund their course fee and recommend another training organization for their needs. Your understanding and support is greatly appreciated in this manner. Kokoro Combatives, LLC reserves the right to change, update or alter its policies at any time and without notification to individuals or groups.
Course Pre-Requisites
All KoCom courses will indicate if a pre-requisite is applicable. During course registration, the participants will be informed of such pre-requisite.
If pre-requisites are applicable, it will be the student’s responsibility to provide a written copy of prior training to the KoCom staff during the registration process. At that time KoCom will inform the student if the prior training they received qualifies as the pre-requisite. In addition, some courses will require the successful completion of a qualification course submitted the morning of training day one. Failure to achieve the minimum passing score on this qualification will result in the student’s dismissal from the course and the forfeiture of any monies paid to KoCom. It is the student’s responsibility to be truthful regarding their skill level and proficiency.
If dismissed from the course, the student will be allowed and encouraged to return to train with KoCom on a course where the pre-requisites are met or successfully completed. On a case by case basis KoCom will discount the student’s registration fee for another course that is suited for the student’s level.
The implementation of this policy will ensure all participants are at the same skill level and thus will allow everyone to maximize their training experience.
Attendance Policy
Kokoro Combatives, LLC reserves the right to refuse business or services to any individuals or organizations without providing an explanation. Final approval for attendance is at the sole discretion of the of the KoCom staff.
Student Credentials
KoCom will require student credentials to participate in any training course offered. Failure to complete the registration application with all required documentation will result in non-enrollment. It is the responsibility of the enrollee to ensure we have all the appropriate material to verify the credentials. Failure to do so could result in denied or delayed enrollment. Training courses are limited to United States citizens who meet the appropriate criteria.
Permitted Credentials can include but not limited to:
1. Valid state Concealed Weapon Permit (C.C.W.)
2. Active duty member of the any branch of the Armed Services including Merchant Marines.
3. Any certified Police Officer, federal, local, retired.
4. Government Contractor with valid identification
**For security reasons and the integrity of each course we will strictly adhere to the above stated. Non-compliance will negate enrollment for the student.
Payment, Refund and Cancellation Policies
Kokoro Combatives, LLC reserves the right to change or alter course fees or payment policies at any time and without notifying clients. We will train in any weather conditions and therefore will not issue a refund on account of circumstances outside of our control. Again, this includes but not limited to world events and incidents.
1. A non-refundable deposit of $100 is required at the time of registration for all students.
2. No positions will be guaranteed without the deposit.
3. Remaining balance is due (Cash Only) at the onsite registration. (Prior to commencement of the course)
4. Remaining slots will be made available to those who wish to participate 30 days from the convening date.
5. Failing to participate could result in the forfeiture of course fees. See below for details.
· A full refund of the fee will be issued if participant cancellation is made twenty one (21) business days before course date.
· Zero percent (0%) of the course deposit will be refunded to the participant if the cancellation is made less than fifteen (21) business days before course date.
6. Registered students wishing to withdraw from the courses must submit an official email message to the KoCom staff (Rafael Conde and Rick Pozzi) within the aforementioned time frame stated above to receive the appropriate refund. Speaking with KoCom personal by phone does not qualify as an official notice. We must receive this email from the same email address you used to register with or we will not honor the request. Failure to do so will result in forfeiture of course fees.
7. Training course billets are limited to a first come first serve basis. Once our class maximums have been reached no further students will be admitted. Students may submit an application that will be kept on a standby list in case of an opening or other contingencies. Standby students will be given 24 hours to pay the course fees in order to stay registered; otherwise they will forfeit their position to the next name on the standby list.
8. In the event Kokoro Combatives, LLC has to postpone or cancel a course due to circumstances beyond its control, a new course date will be provided in a timely manner. We reserve the right to postpone or cancel classes at our discretion. If the student cannot attend the new course dates, then a credit voucher will be issued equal to the course fee good for one year from the new course date. If the student wishes to cancel then a full refund shall be issued.
Range Fees
Range fees will be the responsibility of the student. KoCom will collect the total range fee balance on the morning of training day one. KoCom will then pay the range facility staff and ensure all dues are in order for the remainder of the training event.
We will coordinate with each location the appropriate range fee and payment arrangements. Students will be notified of the range fees upon registration. Additionally, we will inform the student how and when to submit payment for the range facility.
Logistics Advisory
Kokoro Combatives LLC is not responsible for logistics mishaps, such as but not limited to missed flights, inclement weather, mechanical problems or late departures. You have our sympathy, but regrettably we cannot do anything with regards to refunds. We can only issue a training certificate good for one year from the original course date. This certificate is 50% off the course tuition and is not transferable to anyone other than the listed party. This certificate is good for any other course of equal or lesser level we provide and at any other location.
Last Minute Registrations
Students that are not pre-registered, and pay on the morning of training day will not receive a course certificate. They may send a large self-addressed stamped envelope to the business address listed below and receive a certificate in the mail after the course.
Note & Questions
Please be advised that we put a lot of work into logistics for classes such as range fees, facility reservations, extra instructors and role players. Their time, use and efforts must be compensated no matter the circumstances.
For those who arrive to class late due to ANY reason, we will do as much as we can with the available time to catch them up to the class. It is possible to spend time after class with the instructor as long as it does not interfere with range agreements, logistics plans or lighting conditions.
If you have any questions, or these policies have not answered your concerns, please feel free to contact us with your questions.